Our Mission
"Seeking, first and foremost, the welfare of the communities we serve."
Guiding Principles
- Guaranteeing a safe and reliable water supply: Our top priority is ensuring the quality and availability of water for all our users.
- Delivering value and efficiency: We are continuously searching for innovative ways to increase value and reduce costs, without compromising on the quality of our service.
- Exceptional customer service: Every interaction with us is an opportunity for us to show you we care. We believe in extending a friendly hello, and always making the time for our customers.
- Transparency and integrity: Our internal ethos is to be honest, direct, and constructive. Due to this our longest served customers are now the proudest and loudest advocates of our company.
- Fostering long-term relationships: We are not just a service provider; we aim to be an integral part of our community, focusing on building lasting business relationships.
- Immersion in our communities: We believe in deepening our understanding of the communities we serve by actively participating in local events and activities.
- Continuous improvement: We are committed to continually improving our systems to keep downtime to a minimum and reduce costs whenever possible.
- Commitment to growth: We don’t just aim to get bigger, but to get better. Our growth is a testament to the value we bring to our communities.
- Solidify our position as Arizona’s best water management company: We strive to be so good at what we do that we become your first recommendation whenever water is discussed.
- Balancing demand and service quality: We manage our customer intake to ensure we maintain the quality of our service. We believe in growing slowly to avoid becoming victims of our own success.
- Transforming high maintenance into low maintenance: We believe that with hard work and dedication, we can transform high maintenance systems into more efficient, low maintenance ones.
- Valuing our employees: Our team members are the lifeblood of our organization. We foster an environment of respect and continuously encourage them to grow personally and professionally.
Why this is important to us
We have the unique opportunity to be invited into very small and sometimes closed off parts of our community. We are committed to improving the quality of life in and benefiting the community we call home. We strive to be so good at what we do that it causes people to ask why.